Refund & Return Policy

At Cyberberus, customer satisfaction is a top priority. This Refund & Return Policy explains the terms under which purchases made through our website can be canceled, returned, or refunded.

1. Right to Cancel

Customers have the right to cancel their purchase within 14 days of receiving a physical product, without providing any reason.

To exercise the right of cancellation, you must notify Cyberberus in writing (via email or contact form) within this period. The product must be returned unused, in its original condition, including all accessories, packaging, and documentation.

2. Non-Returnable Items

The following products and services are not eligible for return or refund:

• Digital products, software licenses, activation keys, or downloadable content

• SaaS subscriptions, cloud services, or online platforms once access has been provided

• Customized or personalized products

• Services that have already been fully delivered

• Products that are damaged due to misuse or returned without original packaging

3. Refund Process

Once the returned product is received and inspected, your refund will be processed within 14 business days using the original payment method.

Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

Cyberberus reserves the right to reject refunds if the product is returned in a used, damaged, or incomplete condition.

4. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us within 7 days of delivery. We will offer one of the following options:

• Replacement

• Repair

• Store credit

• Full refund

Cyberberus will cover return shipping costs in cases of defective or incorrect items.

5. How to Request a Return or Refund

To initiate a return or refund request, please contact us through one of the following channels:

Email: support@cyberberus.com
Website: www.cyberberus.com/contact

Our support team will guide you through the process.

6. Subscription & Digital Services

All payments for digital services, SaaS platforms, subscriptions, and cloud-based solutions are non-refundable once access has been granted, unless otherwise stated in a written agreement.

Cyberberus operates all refund and return processes in accordance with international e-commerce and consumer protection standards.